Privacy Policy

PRIVACY POLICY: CleanerBees

This privacy policy outlines how CleanerBees uses and safeguards any information you provide when using this website. We are committed to ensuring your privacy is protected. Should we ask you to provide information by which you can be identified when using this website, you can be assured it will only be used in accordance with this privacy statement. CleanerBees may update this policy periodically, and you should check this page occasionally to ensure you are satisfied with any changes. This policy is effective from 03/04/2026.

This policy applies only to information collected by CleanerBees through this website and related online services.

United States Intended Use

This website and services are primarily intended for individuals located in the United States. If you access this website from outside the United States, you do so voluntarily and are responsible for compliance with local laws.

Information We Collect

We may collect the following information:

- Name and contact information, including email address and phone number

- Service address and appointment details

- Preferences and service notes provided during booking or communication

- Payment information processed by our payment processor

- Website usage data such as IP address, browser type, device information, pages visited, and interaction behavior (collected through cookies, pixels, and similar technologies)

How We Use Personal Information

We may use the information we collect for the following purposes:

- To fulfill or meet the reason you provided the information (for example, scheduling service, communicating about appointments, and responding to inquiries)

- To process payments, deposits, and authorized fees through our payment processor

- To create, maintain, and manage customer accounts and records

- To support, personalize, and improve our website, services, and customer experience

- For internal testing, research, analytics, and service improvement

- To send service updates, reminders, and customer support communications

- To send promotional emails or text messages when you have opted in

- To comply with legal obligations, enforce policies, and respond to lawful requests

Cookies and Tracking Technologies

Cookies help us analyze web traffic, understand website usage, measure marketing performance, and tailor our website experience. We use cookies, pixels, web beacons, and similar technologies.

We use third-party analytics and advertising services, which may collect information such as your IP address, device identifiers, browser type, the pages you visit, time on site, and interactions with our website. These services may include:

- Google Analytics

- Meta (Facebook) Pixel

- Microsoft Clarity

- Google Ads and remarketing services

- HighLevel (CRM, communication, and marketing automation)

- BookingKoala (scheduling and service management)

- You can choose to accept or decline cookies through your browser settings. Disabling cookies may affect certain website functionality.

Microsoft Clarity and Analytics Tools

We use Microsoft Clarity to capture website interaction data for improving our services and user experience. This may include behavioral metrics, heatmaps, and session replays collected through cookies. For more details about how Microsoft collects and uses your data, please refer to the Microsoft Privacy Statement.

Google Analytics is also used to collect aggregated anonymous data about website usage and engagement. This information helps us understand trends and improve performance.

Meta Pixel may be used to measure the effectiveness of advertising and for remarketing purposes. These tools may collect anonymized data to help tailor advertising based on user behavior.

Marketing Communications and Opt-Out

If you opt in, we may send appointment updates and marketing communications by email and SMS. You may opt out at any time by:

- Clicking the unsubscribe link in emails

- Replying STOP to any SMS message

- Contacting us at [email protected] or (904) 595-9521

- Opt-out requests may also be submitted at: https://CleanerBees.com/unsubscribe

No Sale of Personal Information

CleanerBees does not sell personal information.

Sharing of Information and Service Providers

We do not sell your personal information or share mobile information with third parties for their own marketing purposes.

We may share limited information with trusted service providers strictly as needed to operate our business and provide services. Examples include payment processing, scheduling services, customer support tools, analytics providers, and advertising platforms. These providers are permitted to use information only to perform services on our behalf and are required to safeguard it.

Payment Information

Payment information (credit card, debit card, and ACH details) is processed securely through Stripe, a PCI-compliant third-party payment processor. CleanerBees does not store full payment card numbers or sensitive financial data on its servers.

We use payment information only to process authorized transactions, resolve billing issues, and comply with legal requirements.

Photography and Media Usage

CleanerBees may take photos of service areas before or after service for internal documentation purposes, including quality assurance, training, and liability protection. These photos are limited to service areas and will not include personal identifying information.

Marketing use of photos requires your explicit consent, which is collected through the Photography Consent section on our booking form or through a recorded verbal confirmation. If you decline, photos will be used only for internal purposes.

Data Retention

We retain personal information only as long as necessary to provide services, maintain business records, comply with legal obligations, and resolve disputes. Retention periods may vary depending on the type of information and applicable requirements.

Security

We are committed to ensuring your information is secure. We have implemented suitable physical, electronic, and managerial procedures designed to safeguard and secure the information we collect online. However, no method of transmission or electronic storage is completely secure.

Links to Other Websites

Our website may contain links to other websites. We do not control these websites and are not responsible for the protection and privacy of any information you provide to such sites. Please review the privacy policies of any third-party sites you visit.

Your Privacy Choices

You may request access to, correction of, or deletion of your personal information, subject to applicable law. To make a request, contact us at [email protected].

California Consumer Privacy Policy Compliance

We comply with applicable California privacy requirements where relevant. We do not sell personal information. California residents may request disclosure, correction, or deletion of personal information as permitted by law by contacting us at [email protected] or (904) 595-9521.

Children’s Privacy

Our services are not directed to children under thirteen (13), and we do not knowingly collect personal information from children. If you believe such information has been collected, please contact us to have it deleted.

For inquiries, contact us by:

Phone: (904) 595-9521

Email: [email protected]

Mail: 7035 Philips Hwy #17, Jacksonville FL 32216